Type: Full-Time, Direct Hire

Location: Evansville, WY (fully onsite)

Pay: $23-$26 per hour (depending on experience)

We are seeking an experienced and qualified IT Support Specialist to assist our organization in supporting users and maintaining our Microsoft environment.

Responsibilities:

• Respond to helpdesk requests via tickets, emails, and phone calls for support with SharePoint, Teams, Forms, and OneDrive.
• Configure and deploy laptops and tablets.
• Enroll tablets in Intune.
• Create and manage user accounts in Entra AD.
• Create and manage Teams groups and channels.
• Create and manage shared inboxes and delegated access in O365.
• Create and manage QR code-enabled custom forms.
• Perform regular security audits to ensure compliance with company policies and industry standards.
• Support users in setting up OneDrive to access shared files on SharePoint/Teams.
• Provide helpdesk management and oversight for SharePoint, Teams, and O365, including:
  • Maintaining and overseeing SharePoint environment administrative and operational helpdesk support functions.
  • Creating simple routing workflows and custom approvals using Microsoft PowerApps / Power Automate.
• Receive, provision, and deploy user workstations and peripherals.
• Demonstrate the use of computer equipment and software to users.
• Elevate helpdesk requests to subject matter experts as needed.
• Provide informal training to internal users.
• Stay up to date with the latest upgrades and software changes.
• Compile, summarize, sort, and report on 365 environment usage data, including cost savings, avoidance analysis, and recurring staff reports.
• Develop and maintain dashboards, templates, flowcharts, forms, surveys, and spreadsheets to summarize SharePoint environment usage.
• Maintain a database to track license inventory and other environment metrics, analyze trends, and prepare management reports.
• Perform data quality reviews.
• Prepare executive briefings for quarterly submissions/uploads.
• Gather information, diagnose user needs, conduct research to find correct solutions, and confirm that user needs have been met or exceeded.
• Support the implementation of performance metrics and process improvement efforts, monitoring and providing feedback on results in coordination with project management support.
• Develop, maintain, and refine SharePoint environment customer support processes and procedures.
• Provide knowledge transfer and training for customer support and helpdesk processes, including tracking and documenting knowledge-based documents.

Requirements

Education & Experience Requirements:

• BS degree in a related field.
• 2+ years of experience in information technology, with an emphasis on helpdesk support and customer service.
• Extensive knowledge and experience with SharePoint, Microsoft Teams, Microsoft Forms, Microsoft PowerApps, and Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint).
• Strong written and verbal communication skills and strategic thinking ability.

Benefits:

We offer competitive wages and comprehensive benefits: Health, Dental, Vision, 401(k) + Match, Life Insurance, STD/LTD, Voluntary Life, Critical Illness, AD&D and more. Some of these benefits are 100% paid for by the company, while others have a generous portion of the premium covered.

Enjoy Paid Time Off (PTO), company-approved holidays, a company-funded employee assistance program (EAP), per diem when traveling in certain business segments*, employee referral bonuses and other performance-based incentives!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.